Employee Relations and Conflict Resolution
Handling complaints and grievances, mediation, and resolving workplace disputes.
Course contents
- 1Complaint and grievance channels
- 2Causes of workplace disputes
- 3Listening and negotiation skills
- 4Mediation
- 5Building a positive workplace
What you gain from the course
You can handle employee complaints and disputes before they escalate.
Other courses in the same track
Legal aspects and employee relations
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Labour law provisions on contracts, working hours, leave, pay and termination.
24 training hours
Drafting Employment Contracts and Regulations
The essential clauses of an employment contract, contract types, and drafting internal regulations.
15 training hours
Administrative Investigations and Disciplinary Action
Investigation procedures, writing up records, and applying the disciplinary code.
15 training hours
Termination and Resignation in Line with the Law
The grounds and lawful procedures for termination, resignation, and final settlement.
15 training hours